REC Return Policy

In the uncommon instance where a product return is necessary. Please call (860) 749-3476 to request a return authorization number and please provide the order number from which you are returning items. Returns without authorization cannot be accepted. Product returns require receipt within 30 days of shipment. Returns will be accepted if items are in original, unused / unaltered condition only.

A restocking charge of 15% will be assessed on all returned goods which are accepted.

REC Shipping Information

International shipping is done by UPS or Fedex unless otherwise requested by phone or e-mail.

Rod cases & large or heavy items may require additional shipping charges.

REC regularly ships orders worldwide. Delivery charges vary when shipping internationally. Duties and taxes are the responsibility of the buyer. Call for shipping costs and estimated delivery times for international shipments.

Traditional lead times on all non-commercial orders varies from 2-3 weeks depending on order size and the nature of the order.

Expedited shipping options are available. Please call REC to discuss possible shipping timelines and associated costs.

All orders are shipped without shipping insurance (or a specified declared value). If you would like to quote shipping insurance or declare a value for your order, please notify REC before your order is placed. Any shipping damage, lost shipments or claims to be filed (with the shipping vendor), are the responsibility of the buyer.

Does REC.com Share the Information It Receives?

We DO NOT share or sell our customer information.

How Secure Is My Information?

Your information is protected in several ways. "Sensitive transactions are encrypted with SSL or Triple DES and kept in secure password protected directories. Industrial strength agents shield our site from computer viruses." These services provided by West Host.com, Inc. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to log off when finished using a shared computer.