Policies

REC Return Policy

In the uncommon instance where a product return is necessary. Please call (860) 749-3476 to request a return authorization number and please provide the order number from which you are returning items. Returns without authorization cannot be accepted. Product returns require receipt within 30 days of shipment. Returns will be accepted if items are in original, unused / unaltered condition only.

A restocking charge of 15% will be assessed on all returned goods which are accepted.

REC Shipping Information

Rod cases & large or heavy items may require additional shipping charges.

REC can ship items worldwide. Delivery charges vary when shipping internationally. Duties and taxes are the responsibility of the buyer. Call for shipping costs and estimated delivery times for international shipments.

Traditional lead time on all non-commercial orders varies from 1-2 weeks depending on order size and the nature of the order.

Overnight order requests will be honored if possible. We try to keep all items in stock, however if the item ordered is not available we can advise a substitute. Otherwise, REC will manufacture the item and ship as soon as possible.

Rod cases and custom orders cannot be shipped overnight as additional time is required for manufacturing.

Protecting your privacy is important to us. We hope the following statement will help you understand how REC collects, uses, and safeguards the personal information you provide to us on our site.

Does REC.com Share the Information It Receives?

We DO NOT share or sell our customer information.

How Secure Is My Information?

Your information is protected in several ways. "Sensitive transactions are encrypted with SSL or Triple DES and kept in secure password protected directories. Industrial strength agents shield our site from computer viruses." These services provided by West Host.com, Inc. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to log off when finished using a shared computer.